Returns and refunds

We want your Pure Soap Club order to arrive correctly and in good condition. If something is wrong with your order, please contact us promptly with your order number and a clear description of the issue.

Bath and body product returns

For hygiene reasons, opened or used bath and body products may not be eligible for return. If an item arrives damaged, missing, or incorrect, please reach out so we can review the order and help with the next step.

How to contact us

Use the Contact page and include your order number, the email used at checkout, and photos if the item arrived damaged. This helps us resolve the issue faster.